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Privacy Policy
1) Who we are
StarLED Displays provides LED display solutions in the UAE.
Address: Al Khawaneej, Al Tay 2, Warehouse G-05, Dubai, UAE
Phone: +971 56 811 2211
Email: sameer@starleddisplay.com
For any privacy question or request, contact us using the details above or the form on our website.
2) Scope
This policy explains how we collect, use, share, and protect personal data when you visit our website, contact us via WhatsApp or phone, or submit our “Request a Quote” form.
3) Personal data we collect
Information you provide directly
- Full name, email, mobile number
- Display requirement and project details you type in the form
- Any documents or media you share with us during scoping, quotation, or support
Information we collect automatically
- IP address, device and browser type, general location derived from IP, pages viewed, and basic usage metrics
Information from communications
- WhatsApp messages and your phone number when you start a chat with us
- Call metadata such as your number, time, and duration when you call us
We do not knowingly collect children’s data or special category data.
4) Why we use your data
- Respond to enquiries and provide quotes
- Plan installation and service based on requirements you share
- Customer support and issue resolution by phone, WhatsApp, or email
- Website operations and security including basic analytics and fraud prevention
- Legal and regulatory compliance such as accounting and record-keeping
5) Legal bases
We process personal data as permitted under the UAE Personal Data Protection Law (PDPL):
- Contract or pre-contract steps: responding to enquiries, quotations, installation and service coordination
- Legitimate interests: running and securing our website, preventing abuse, improving service quality
- Consent: optional marketing updates if you choose to receive them. You can withdraw consent at any time
6) Cookies and analytics
Our site may use essential cookies and basic analytics to keep the site working and understand aggregate usage. You can control cookies in your browser settings. If a consent banner is present, your choices there will apply. Our Cookie Notice, if available, lists current cookies and durations.
7) WhatsApp and phone
If you message us on WhatsApp or call us, your phone number and message or call metadata are processed to handle your request. WhatsApp also processes your data under its own terms and privacy policy.
8) Sharing of information
We do not sell your personal data. We may share limited data with:
- Trusted service providers that host our website or support our communications and security
- Professional advisers and auditors where required
- Authorities when the law requires us to do so
9) International transfers
Some providers that host or support our website or communications may be located outside the UAE. When data is transferred internationally, we use safeguards required by the PDPL, such as contractual protections or transfers to jurisdictions deemed adequate.
10) Retention
We keep personal data only as long as necessary to respond to enquiries, deliver services, support our business operations, and meet legal obligations. When data is no longer required, we delete or anonymise it.
11) Security
We use appropriate technical and organisational measures to protect personal data, including access controls and encryption in transit where applicable. No method is fully secure. We monitor and improve controls on a continual basis.
12) Your rights
Subject to the PDPL, you may have the right to:
- Obtain information about how we process your data
- Access your data and request a copy
- Correct or delete your data
- Restrict or stop processing in certain situations
- Request data portability where technically feasible
To exercise these rights, contact us using the details in Section 1. We may need to verify your identity before acting on your request.
13) Third-party links and embedded content
Our website may include links or embedded content from other sites. Those third parties process data under their own policies.
14) Changes to this policy
We may update this policy. We will post the new date at the top of the page. Continued use of our website after changes means you accept the updated policy.
